Pager, Inc. and AXA Partners Mexico (APM) Announce Strategic Partnership to Improve the Experience of APM's Health Assistance Programs
- Written by: iPMI Global
Pager, Inc. and AXA Partners Mexico (APM) has announced a strategic partnership that provides new capabilities to improve the experience of APM's health assistance programs. The enhanced services are available immediately to more than two million APM beneficiaries across Mexico.
The new partnership with Pager expands and reinforces the health services offered by APM, including Ground Ambulance, Doctor at Home, and a 24-hour Medical Advice Line. With Pager's capabilities, an automated triage system leverages a blend of AI and evidence-based clinical algorithms created by clinical experts to guide APM members to the most appropriate level of care for their health needs. This care may include immediate ambulance assistance for medical emergencies, a home visit by an APM clinician, or a visit to the local emergency room. For non-urgent medical issues, Pager's secure telehealth services enable members to have immediate access to high-quality medical care without having to leave the comfort of their homes.
"We chose Pager because they share our vision of better serving our members and helping them navigate the healthcare system with the greatest speed, efficiency, and convenience possible. We also wanted to leverage the most advanced care navigation technologies and bring health assistance services into the 21st century for Mexico," said Mikael Tordjman, CEO & Country Manager for AXA Partners México. "Whether it's answering everyday health questions, arranging house calls, or quickly providing emergency services, our goal is to equip our customers with innovative solutions and help them select the best way to interact with us."
By partnering with Pager, APM can now also provide a personal medical assistant to help coordinate care needs. For example, APM members can use SMS to connect directly with their personal medical assistant to answer questions about benefits, schedule an appointment with a nearby doctor, or consult a medical professional about treatments on a secure line via chat or video—all in one connected care experience.
"Our alliance with APM demonstrates the increasing demand for hybrid care and the digitally-enabled experiences that the Pager platform offers, as well as the ability of our care navigation services to quickly and accurately guide people to the most appropriate care setting," said Walter Jin, CEO of Pager. "As we continue to expand our presence in Latin America, we believe our partnership with APM will create a model for other healthcare organizations to follow across the region."
